Hotel Policies

Check-in	From 14:00
Check-out	Until 11:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard Eftpos Diners Club JCB Hipercard UnionPay credit card

Important Information

Please note the pool at Crown Metropol Melbourne will be closed from 17 July until 7 August 2017 During this time, guests can enjoy the swimming pool facilities at Crown Promenade and Crown Towers The fitness centre and vitality pools will not be affected by this closure and will continue to operate as per usual Please note that full payment is required upon arrival An additional AUD 100 bond per night is also required Please note that there is a 15% charge when you pay with a credit card Please note that check in is only available for guests over 18 years of age Guests under the age of 18 must be accompanied by a parent or official guardian You must show a valid photo ID and credit card upon check-in Please note that Crown Metropol Melbourne requires an AUD 100 credit card pre-authorisation or AUD 200 cash deposit upon check in to cover any incidental charges